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Samsung Galaxy S6 S Voice app not working properly, other issues

It’s been a week since the new #GalaxyS7 was released. We know a lot of Samsung fans are considering of maybe switching to the latest flagship so let’s say how that goes in the next few weeks.

In the meantime, here are some of the #GalaxyS6 issues we’ve received from members of our community. We hope that the solutions provided here can help those having similar issues.

1. Galaxy S6 won’t boot normally, stuck in bootloop
2. Galaxy S6 battery draining faster than usual after phone got wet
3. Camera 360 app on Galaxy 360 won’t install an update
4. Galaxy S6 Edge in bootloop and having display issue
5. Galaxy S6 S Voice app not working

PROBLEM #1: GALAXY S6 WON’T BOOT NORMALLY, STUCK IN BOOTLOOP

I bought a Galaxy S6 on December 8, 2015. I’m currently in Bangkok Thailand. it’s been a lovely phone. One day i downloaded 2 themes, one is free and the other one is to be paid but has a trial. I applied the 1st one and when i tried the other one for trial because they said after 5 minutes it will not work properly unless i pay, it lasted 7 minutes and the next thing my phone begin to malfunction. I tried to uninstall it but it refuses. I did all i could because i have many experiences about mobile phones but it never responded well so i had to download a firmware from Sam-mobile.

Although the first one didn’t work because i try to use South African Vodacom but when it gets to the final 95% it will say “Failed”. I did all i could but it didn’t work so i have to download the firmware for Thailand and when i tried it, the phone came up and start working properly.

On 15th March i got a notification about fresh OS 6.0 which i had to download through my Carrier network to my phone because i paid data bundle and i don’t want to use Odin.

The software was a very sweet after it downloaded and it’s very fast. When i try to change a theme I have in my phone again, it developed a very serious problem. Now, if i press the power key to switch off the phone it will not show the POWER OFF display which is supposed to be displayed inside. It won’t show anything. Instead it will restart itself.

I have pressed all the necessary shortcut keys to try to hard reset it but the phone will never reset itself. I try to do manual reset just from factory reset so when the phone say EVERYTHING i will click yes. it will just go off and restart itself but it will never reset or hard reset at all, and sometimes it will just restart itself and if i touch the LEFT button very close to the home key, the phone will just restart, switch off, and restart itself.

I’m just not comfortable anymore and i am still looking for solutions now, please help me. — Mario

Solution: Hi Mario. Looks like you’re fond of hacking your device. We recognize that modifying a phone’s software can be fun, it’s also risky as evidenced by your situation right now. Apparently, your phone is now in boot cycle and no longer boot normally. This situation is mainly caused by corrupted system files interfering with each other. The first thing that you should do in this case is to boot the phone in recovery mode and wipe the cache partition. Just follow these steps:

• Turn off the device.
• Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
• When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
• When the Android System Recovery screen appears, release the Volume Up and Home keys.
• Press the Volume Down key to highlight ‘wipe cache partition.’
• Press the Power key to select.
• When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Once the system cache has been refreshed, your phone should then be able to boot properly. In the event that the issue remains though, you can then proceed to factory reset the device by following the steps above. Once you reach the screen with options, be sure to select Factory reset.

PROBLEM #2: GALAXY S6 BATTERY DRAINING FASTER THAN USUAL AFTER PHONE GOT WET

My phone was dropped in the toilet and died (had it in rice for days, wouldn’t turn on) but we later managed to get it fixed at a repair store. Ever since, the battery depletes rapidly after it reaches about 30%. It will go down to empty within minutes of reaching about 30%. This occurs pretty much no matter what I’m doing on the phone (usually just Facebook and other social media apps). I plug it in when it tells me to (at about 15%) and I notice that it very quickly charges up to 30%+ when I’m not using my phone. Last time the rapid depletion occurred, I restarted my phone at around 15% to see what would happen and by the time the phone turned back on, it was empty at 0%. Do you have any idea what’s going on and how I may be able to fix it?  The battery is fine until it hits that 30%! It’s obviously quite a pain so your help would be much appreciated.  Thank you! —Emily

Solution: Hi Emily. If this battery issue started happening after getting the phone wet, then the most probably reason is hardware malfunction. That means that there’s little to nothing that you can do on your end to fix it. You must either have it replaced or repaired, whichever is applicable.

In the meantime, try to calibrate the battery to see any difference. You can do that by totally depleting battery power, then charging it again until it reaches 100%. Do this cycle for at least 3 times. Sometimes, a calibration is all it takes for a battery to go back to normal status.

PROBLEM #3: CAMERA 360 APP ON GALAXY 360 WON’T INSTALL AN UPDATE

I am trying to update the Camera 360 app on a Samsung S6 Edge Plus but it won’t install. The app instructs me to do the following:

“Update 7.3.2, Horizontal Blur function is now available, upgrade to shrink the world to your view.”

I click “Update now.” It buffers saying, “deep scanning for threats” Then it asks, “Install an update to this existing application? Your existing data will not be lost. The updated application will have access…etc”. I press “INSTALL” and get the following error message.

xApp not installed. — Geovana

Solution: Hi Geovana. We’re using Camera 360 app in our laboratory S6 Edge without any issues so this must be a unique issue to your device. Kindly backup your Camera 360 app data, then wipe its cache and data. Here’s how to do it:

• Go to Settings.
• Proceed to Applications.
• Select Manage Applications/Application Manager.
• Tap the All tab.
• Choose the name of the app that has been going rogue.
• From there, you will see the Clear Cache and Clear Data buttons.
• If the Uninstall updates button is available, you also want to tap it.

If this procedure won’t change anything, uninstall the Camera 360 app, then re-install it. Otherwise, simply contact the app developer and ask for direct assistance.

PROBLEM #4: GALAXY S6 EDGE IN BOOTLOOP AND HAVING DISPLAY ISSUE

Hello. I bought an S6 Edge plus used with a 30-day warranty, so no coverage. The phone was amazing, absolutely no issues since I got it on Nov 4th. The phone did drop approximately 2 & half feet from the back edge of my couch where it was sitting to the floor.  Still no issues for a couple days. Then last night I went into the CNN app to watch a video and as I turned it sideways to enter landscape mode, I pressed the volume up button so I could hear the video and it went all matrix on me. Pixelated, hard to say the exact thing because it had a few crazy screen appearances for about 10 seconds. Then it rebooted. The first few times it went into the boot loop, it would show the Samsung splash screen, but each time it looped it was a shorter loop. Until it had nothing on the screen.

I tried all of the button combos you have listed for troubleshooting on your site. Then I tried those while plugged in. First few times I plugged it in, it would show the battery on the screen and filled up to 100% and then it would loop again. Now when I plug it in it goes through this process; you hear it make the boot sound, then the power indicator at the top lights up green, then the touchscreen buttons at the bottom by the home key light up, then it vibrates and loops again. Only time it does something different is when I try the power + volume up + home keys, the screen will do all kinds of crazy things but only for a short second and then it loops again. So you know what the screens look like, they vary – one has lines at the top inch of the screen only, sometimes it will have pixelated color splash wash across the screen, even a few times it had solid colors over the whole screen that changes from(red, blue, green, white) but just keeps looping. Is this fixable or will the phone need to be replaced? Your assistance is greatly appreciated. — Charles

Solution: Hi Charles. If the problem is due to bad software, you can still, most likely, save the phone by flashing a stock or custom ROM via Odin. However, if there’s a problem with the screen (hence the pixelated and crazy display you got), the only way to get it resolved is via repair or replacement. Kindly use Google to search for instructions how to flash a ROM to your device.

PROBLEM #5: GALAXY S6 S VOICE APP NOT WORKING

Good morning!

I was just reading your answers to people questions about S Voice on the Galaxy S6 and I was wondering if you could help me. I have the app all set up and when I use it, it works great. But unfortunately I have to actually click on the app to open it even though I shouldn’t have to. My S Voice won’t open via command but my Google search bar will even if I say both commands within 2 minutes of each other. I have reset the app and reset the command but still nothing. I don’t know what to do, I sit there saying the command 3 or 4 times pausing each time and still nothing.

What can I do? Thanks. — Mischa

Solution: Hi Mischa. Make sure that your wake up command for S Voice is different from your Google Voice feature. If both of them have the same wake up command, that may create a conflict.

It’s also worth noting that S Voice, unlike OK Google, won’t open from every screen. Make sure you have the phone unlocked and screen in Home screen.

When creating a wake up command, make sure that the room is quite so that the device will recognize your voice easily.

You can also try the following steps to see if they’ll make any difference.

• Open S Voice.
• Tap Settings.
• Scroll down to the ‘wake up’ category and make sure that the “Wake up Command” and “Voice Wake Up” options are selected.
• Tap on the ‘Voice wake up’ option and not the slider bar. If you Tap on the ‘voice wake up’ text it will take you to another page with a check box (Wake up in secured lock). Check that box. Should work fine after that.

Lastly, try doing a factory reset to see if it will change anything. Here’s how to do it:

• Turn off your Samsung Galaxy S6 Edge.
• Press and hold the Volume Up, Home and Power keys together.
• When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
• Wait until the Android Recovery Screen appears after about 30 seconds.
• Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
• Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
• After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

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